Thank you so much for contacting us with your concerns. One thing you may notice about your Sleep Options mattress is that they typically have an mild odor or residual scent, distinct to the product when new. This is sometimes heightened when delivered during cold weather. The synthetic scent on most new vacuum packed mattresses seems to be pretty standard for all the various brands and styles of foam mattresses.
Some consumers are simply very attuned and sensitive to odor – any odor – and we understand it might be irritating to some. It is in no way harmful or unhealthy. It will quickly dissipate as the mattress is used and “massaged” during daily usage, which allows the open cells to expel the “processing” air and take in new air – making the odor disappear.
I’m waiting for my memory foam 11″ ovations sleep options mattress. My concern is that I sleep hot and have heard that foam mattresses can be warm. Any feedback would be helpful.